Privacy Policy

At LightCog, we respect your privacy and want you to understand how we handle information when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

By using www.www.glowtressa.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with LightCog, we may collect information such as:

Information You Provide

When you place an order, contact us, or use certain features of our website, you may provide:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Information you provide when contacting customer support

We only ask for information that is reasonably necessary to provide our services, process orders, communicate with you, and operate our website.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by your browser, hosting provider, analytics tools, or other website technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of your visit
• General information about how you interact with our website

This information may be used to maintain website functionality, understand how visitors use our site, improve our services, and help protect the website from fraud or security issues.

2. How We Use Your Information

LightCog may use the information we collect to:

• Process and fulfill orders
• Arrange shipping and delivery
• Send order confirmations and shipping updates
• Provide customer support
• Respond to questions and requests
• Process returns, refunds, and exchanges
• Improve our website, products, and customer experience
• Detect, prevent, and investigate fraud or unauthorized activity
• Maintain the security of our website and services
• Comply with applicable legal obligations

We do not use your information for purposes that are unrelated to our business without an appropriate legal basis or notice where required.

3. Payment Information

Payments may be processed through third-party payment providers.

When you make a purchase, payment information may be transmitted directly to the applicable payment processor. LightCog does not need to retain your complete payment card number to process your order.

Payment providers may collect and process information according to their own privacy policies and terms.

4. Sharing Information With Service Providers

We may share information with companies and service providers that help us operate LightCog and fulfill your order.

For example, information may be shared when necessary with:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• E-commerce and website service providers
• Analytics or security providers
• Customer support service providers

These providers receive information only as reasonably necessary to perform services for LightCog or support our business operations.

We may also disclose information when required by law, legal process, court order, or government request, or when disclosure is reasonably necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

LightCog may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart
• Maintaining website functionality
• Understanding website traffic and usage
• Improving website performance
• Supporting security and fraud prevention
• Providing or measuring relevant advertising, where applicable

The types of cookies and tracking technologies used on our website may change as our website and service providers change.

You can usually adjust cookie settings through your browser. Some website functions may not work properly if certain cookies are disabled.

LightCog aims to ensure that information provided about website tracking and privacy controls accurately reflects the technologies actually used on the site. New York’s Attorney General has specifically advised businesses that privacy-related representations and controls must be truthful and not misleading.

6. Marketing Communications

If you choose to receive promotional communications from LightCog, we may use your email address to send information about products, offers, or updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message.

Please note that even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, or information related to your purchase.

7. Your Privacy Choices

You may contact us to ask about the personal information we maintain about you or to request that inaccurate information be corrected.

Where applicable, you may also ask us to delete personal information that we no longer need for legitimate business or legal purposes.

Certain information may need to be retained when required for order records, accounting, fraud prevention, legal obligations, dispute resolution, or other legitimate business purposes.

To make a privacy-related request, please contact us at:

Email: info@www.glowtressa.com

8. New York Residents

LightCog recognizes the importance of protecting the personal information of customers and website visitors in New York.

New York businesses that maintain certain computerized personal information are required to maintain reasonable safeguards designed to protect the security, confidentiality, and integrity of that information. LightCog takes reasonable administrative, technical, and physical measures appropriate to the nature of the information and our business operations.

New York residents may contact us at info@www.glowtressa.com with questions or requests concerning their personal information.

Nothing in this section limits any rights that may be available to you under applicable federal, state, or local law.

9. Data Security

We take reasonable steps to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Our security measures may include appropriate administrative, technical, and physical safeguards based on the nature and sensitivity of the information we maintain.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

New York’s SHIELD Act requires businesses that own or license computerized data containing certain private information of New York residents to develop, implement, and maintain reasonable safeguards.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer service
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud or misuse
• Meet accounting, tax, legal, and regulatory requirements

When information is no longer reasonably needed for these purposes, we may securely delete, anonymize, or dispose of it as appropriate.

11. Children’s Privacy

LightCog’s website is intended for a general audience and is not directed toward children under 13.

We do not knowingly request or collect personal information from children under 13 for the purpose of creating accounts or making purchases.

If you believe a child has provided personal information to us, please contact us at info@www.glowtressa.com so we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

LightCog is not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically so you remain informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Contact Information

• Store Name: LightCog
• Email: info@www.glowtressa.com
• Phone: +1 (215) 877-7463
• Address: 1442 Loring Avenue, Apt 1, Brooklyn, NY 11208, United States

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed