Frequently Asked Questions (FAQ)

Here are answers to some common questions about shopping with LightCog. If you have any other questions, please contact us at info@www.glowtressa.com.

1. Where does LightCog ship?

We currently ship to addresses within the United States.

2. How long does shipping take?

Orders are generally processed within 1–3 business days. After your order ships, estimated transit time is 5–12 business days.

3. How much does shipping cost?

We offer free shipping on all orders within the United States.

4. How can I track my order?

Once your order ships, we’ll send you a tracking number by email. You can use it to check your shipment status.

5. Can I return my order?

Yes. We accept eligible returns for both defective and non-defective products within 30 days of delivery. Please contact us before sending an item back.

6. Do you offer free returns?

Yes. For eligible mail returns, LightCog provides a free return shipping label, and we do not charge a restocking fee.

7. How long does a refund take?

Once your return is received and approved, the refund is issued to your original payment method. Please allow up to 10 days for refund processing after approval.

8. What payment methods do you accept?

We accept American Express, JCB, Diners Club, Discover, Mastercard, Visa, Apple Pay, and Google Pay. All orders are processed in USD.